Terms and Conditions
Man with Van Leaves Green Terms and Conditions
These Terms and Conditions govern the provision of man and van and related removal services by Man with Van Leaves Green. By making a booking, using our services, or permitting our team to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company, or organisation requesting and paying for the services.
We, us, our means Man with Van Leaves Green as the service provider.
Services means any man and van, removal, transport, loading, unloading, packing, or related services provided by us.
Goods means all items, property, and effects handled, transported, packed, or stored by us on behalf of the Customer.
Service Area means the locations in and around Leaves Green and the wider region where we agree to operate from time to time.
2. Scope of Services
We offer man and van and general removal services within Leaves Green and surrounding areas, and to destinations agreed at the time of booking. The precise scope of the work, including collection and delivery addresses, dates, times, and any special requirements, will be set out in the booking confirmation issued to the Customer.
Unless specifically agreed in writing, our services do not include disconnection or reconnection of appliances, removal of doors or windows, dismantling or reassembling complex furniture, specialist packing for valuable or fragile goods, or the movement of items that require specialist lifting or equipment.
3. Booking Process
3.1 All bookings must be made in advance and are subject to availability. A booking is considered provisional until we confirm acceptance and provide a booking reference or confirmation message.
3.2 The Customer is responsible for providing accurate information at the time of booking, including:
Full collection and delivery addresses and any access restrictions.
Accurate description of the Goods, including size, quantity, and any heavy or bulky items.
Parking arrangements or restrictions at both collection and delivery points.
Any special handling or time requirements.
3.3 The quotation we give is based on the information supplied by the Customer. If the information is inaccurate or incomplete, we reserve the right to amend the quotation, charge additional fees, or decline to carry out part or all of the services.
3.4 By confirming a booking, the Customer warrants that they are the owner of the Goods or have authority from the owner to enter into this agreement.
4. Quotations and Pricing
4.1 Quotations may be provided on an hourly rate, fixed price, or minimum charge basis, as specified at the time of booking.
4.2 Unless otherwise stated, quotations do not include charges for parking, tolls, congestion or clean air zone fees, ferry charges, storage, packing materials, or waiting time beyond any agreed allowance. Such additional charges may be added to the final invoice.
4.3 Quotations are valid for a limited period as advised at the time of issue and may be withdrawn or revised if not accepted within that period.
4.4 We reserve the right to adjust our prices to reflect changes in operating costs, regulatory charges, or service requirements, but any change affecting an existing confirmed booking will be notified to the Customer as soon as reasonably practicable.
5. Payments
5.1 Unless agreed otherwise in writing, payment is due either in full in advance or immediately upon completion of the services on the day of the move.
5.2 We accept payment by methods as advised at the time of booking. We do not accept payment by methods not previously agreed.
5.3 For hourly rate bookings, the chargeable time begins when the vehicle and team arrive at the agreed collection address or at the scheduled start time, whichever is later, and ends when the unloading is complete or when the vehicle departs the final address, whichever is later. Waiting caused by the Customer, building management, or third parties may be chargeable.
5.4 If payment is not made when due, we reserve the right to charge interest on the outstanding amount at a reasonable rate and to withhold further services until payment is received in full.
5.5 Where the Customer is a business, we may require a deposit or full prepayment. We may also conduct credit checks and set payment terms accordingly.
6. Cancellations and Changes
6.1 The Customer may cancel or amend a booking by giving us notice. The amount of notice required and any applicable charges will depend on when the cancellation or change is made.
6.2 If the Customer cancels more than 48 hours before the scheduled start time, any prepaid amount may be refunded subject to a reasonable administrative fee.
6.3 If the Customer cancels within 24 to 48 hours of the scheduled start time, we may charge up to 50 percent of the estimated service cost.
6.4 If the Customer cancels within 24 hours of the scheduled start time or fails to be present at the agreed collection address at the scheduled start time, we may charge up to 100 percent of the estimated service cost.
6.5 If the Customer wishes to change the date, time, or scope of the services, we will attempt to accommodate the request but cannot guarantee availability. Changes may result in revised pricing.
6.6 We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including vehicle breakdown, severe weather, illness, safety concerns, or legal restrictions. In such cases, we will refund any prepayment for services not provided, or offer an alternative date. We will not be liable for indirect or consequential losses arising from such cancellation.
7. Customer Responsibilities
7.1 The Customer must:
Ensure adequate access at collection and delivery addresses, including vehicle access and safe loading areas.
Arrange and pay for any parking permits or authorisations required.
Ensure Goods are properly packed and ready for transport, unless packing services have been agreed.
Supervise the move or appoint a representative to do so, and check that nothing is left behind.
7.2 The Customer is responsible for:
Any fines or penalties arising from incorrect information or failure to secure necessary permissions.
Ensuring that all appliances are disconnected and safe to move.
Ensuring that any fragile or high-value Goods are properly protected and clearly identified.
8. Goods Not Accepted for Carriage
8.1 We do not accept for carriage, storage, or handling any of the following unless expressly agreed in writing in advance:
Hazardous, explosive, or flammable materials, including gas cylinders, fuel, and chemicals.
Illegal items or goods obtained unlawfully.
Perishable or temperature-sensitive goods.
Animals or live plants.
Cash, securities, jewellery, watches, precious metals, or other items of very high value.
8.2 If such Goods are presented without our knowledge or consent, we may remove, refuse to transport, or dispose of them and may charge the Customer for any associated costs. We will not be liable for any loss or damage to such Goods.
9. Waste and Environmental Regulations
9.1 We operate in accordance with applicable waste and environmental regulations. We are not a general rubbish clearance service unless specifically agreed, and we cannot remove waste that requires a licensed waste carrier or specialist disposal.
9.2 The Customer must not request or permit us to dispose of waste illegally, including fly-tipping or leaving items in unauthorised locations.
9.3 If we agree to remove unwanted items, we will do so in a lawful manner. Any applicable waste or disposal charges will be notified to the Customer and added to the service cost.
9.4 The Customer is responsible for ensuring that items presented for removal are suitable for disposal through normal household or commercial waste streams. Hazardous or regulated waste will not be accepted unless prior written agreement is obtained.
10. Our Liability for Loss or Damage
10.1 We will take reasonable care in handling, loading, transporting, and unloading the Goods. Our liability for loss or damage is, however, limited as set out in this section.
10.2 We are not liable for:
Loss or damage arising from inaccurate or incomplete information supplied by the Customer.
Loss or damage arising from defective or inadequate packing by the Customer.
Loss of, or damage to, fragile items that were not properly packed or protected.
Loss or damage arising from normal wear and tear, atmospheric or climatic conditions, or inherent defects in the Goods.
Indirect or consequential losses, including loss of profit, loss of use, or loss of opportunity.
10.3 Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable amount per job, taking into account the value of the Goods being moved and the charges paid for the services.
10.4 If the Customer wishes to declare a higher value or arrange additional cover, this must be agreed in writing before the booking is confirmed. Any additional charges for enhanced cover will be notified to the Customer.
10.5 The Customer must notify us in writing of any apparent loss or damage as soon as reasonably practicable and in any event within 7 days of completion of the services. We may require evidence of the damage and proof of value.
11. Limitations and Exclusions
11.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot lawfully be limited or excluded.
11.2 Subject to the above, our liability is limited to the extent permitted by law, and all conditions, warranties, or terms which might otherwise be implied are excluded to the fullest extent permitted by law.
11.3 We will not be liable where loss or damage results from events beyond our reasonable control, including but not limited to extreme weather, traffic delays, road closures, accidents, acts of third parties, strikes, or public emergencies.
12. Delays and Access Issues
12.1 We will make reasonable efforts to adhere to agreed collection and delivery times. However, times are estimates and not guarantees.
12.2 We are not liable for delays caused by factors beyond our control, including traffic conditions, access restrictions, building management rules, or waiting for keys.
12.3 If access is significantly restricted or if the Customer fails to provide reasonable access, we may:
Charge additional fees for waiting time, extended carrying distances, or the need for extra staff.
Refuse to move particular items that cannot be safely handled.
Withdraw services if health and safety would be compromised.
13. Insurance
13.1 We maintain appropriate insurance cover for our operations as required by law and good industry practice.
13.2 Our insurance is subject to the terms, conditions, and exclusions of the relevant policy. Details can be provided on request.
13.3 It is the Customer’s responsibility to arrange their own insurance for Goods in transit if they require protection beyond the limits set out in these Terms and Conditions.
14. Complaints
14.1 If the Customer is dissatisfied with any aspect of our services, they should raise the issue with the driver or team leader at the time where possible so that we have an opportunity to address the concern.
14.2 Any formal complaint should be submitted to us in writing as soon as reasonably practicable, including full details of the issue and any supporting information.
14.3 We will investigate complaints and respond within a reasonable period. Our aim is to resolve issues promptly and fairly.
15. Data Protection and Privacy
15.1 We collect and process personal information from Customers for the purposes of providing and administering our services, including managing bookings, payments, and communications.
15.2 We will handle personal data in accordance with applicable data protection laws and will take reasonable steps to protect it from unauthorised access, loss, or misuse.
15.3 We will not sell or share personal data with third parties except where necessary to provide the services, comply with legal obligations, or with the Customer’s consent.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
17.2 No waiver of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.
17.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.
17.4 These Terms and Conditions constitute the entire agreement between the Customer and Man with Van Leaves Green in relation to the services and supersede any prior understandings, representations, or agreements, whether written or oral.
