Privacy Policy
Man with Van Leaves Green Privacy Policy
This Privacy Policy explains how Man with Van Leaves Green collects, uses, stores, and protects your personal data when you use our services. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and, where relevant, the EU General Data Protection Regulation. This Privacy Policy applies to all Man with Van Leaves Green customers and prospective customers in the area we serve.
Who We Are
Man with Van Leaves Green is a removals and transport service provider. For the purposes of data protection law, we act as the data controller for the personal data we collect and process in connection with our services. This means we determine the purposes and means of processing your personal data.
Personal Data We Collect
We may collect and process the following types of personal data about you when you engage with our services or contact us with an enquiry:
Identification and contact details, such as your full name, address, pick-up and drop-off addresses, billing address, and any other contact details you choose to provide.
Communication details, such as the contents of emails, online enquiries, or other communications you send to us, and notes of any conversations we have with you about your booking.
Booking and service details, such as details of the items to be moved, preferred dates and times, access information for properties, and instructions you give us about the service.
Payment and invoicing details, such as information required to process invoices, partial card details appearing on receipts, and records of payments received. We do not store full payment card details if payments are processed through third party payment providers.
Technical and usage data, where applicable, such as information about your use of our website, including IP address, browser type and version, device identifiers, and information about how you navigate and interact with our online content. This may be collected using cookies or similar technologies, where permitted by law.
How We Collect Your Data
We collect your personal data in several ways, including:
When you contact us directly by phone, online form, or other communication channel to request a quote or make a booking.
When you use our services and provide us with details necessary for us to carry out the removal or transport work.
When third parties provide information necessary for your booking, for example where another person arranges a move on your behalf.
When you visit our website and information is collected via cookies or similar technologies, subject to your browser settings and any applicable cookie controls.
Purposes and Lawful Bases for Processing
We process your personal data only when we have a valid lawful basis to do so. The main lawful bases we rely on are:
Performance of a contract. We process your personal data to provide you with our services, including to arrange and carry out bookings, provide quotes, communicate with you about your move, and manage invoicing and payments.
Compliance with legal obligations. We may need to process and retain certain information to comply with tax, accounting, or other legal and regulatory requirements.
Legitimate interests. We may process your data where this is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, maintaining security, handling queries and complaints, and keeping basic records of past services.
Consent. In limited cases, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this Privacy Policy.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide removal and transport services, including assessing your enquiry, providing quotes, scheduling and carrying out bookings, and adapting our service to your specific needs.
To manage customer relationships, including responding to your questions, handling feedback and complaints, and keeping records of our interactions.
To process payments and issue invoices and receipts.
To maintain and improve our services, including service quality monitoring and internal record keeping.
To meet our legal and regulatory obligations, such as maintaining appropriate financial records.
To protect our business, for example in relation to fraud prevention, security, and the establishment, exercise or defence of legal claims.
Data Sharing and Processors
We may share your personal data with carefully selected third parties where necessary for the purposes described above. These third parties act either as data processors on our behalf or as independent controllers, depending on their role.
Service providers acting as processors may include IT hosting and maintenance providers, payment processing providers, and administrative support providers. These organisations are only permitted to process your personal data in accordance with our instructions and for the purposes we specify, and they must provide appropriate security measures.
We may also share personal data with professional advisers such as accountants or legal advisers where reasonably necessary to obtain professional advice or comply with legal obligations.
Where required by law or where it is necessary to protect our rights or the rights of others, we may disclose personal data to law enforcement agencies, courts, regulatory authorities, or other public bodies.
We do not sell your personal data to third parties.
International Data Transfers
In some cases, the third party service providers we use may be located outside the United Kingdom or the European Economic Area. Where this is the case and your personal data is transferred internationally, we take steps to ensure an adequate level of protection, such as entering into data transfer agreements incorporating standard contractual clauses approved by relevant data protection authorities, or relying on other lawful transfer mechanisms.
Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected, and to comply with our legal and regulatory obligations.
In general, we keep core customer and booking records for a period necessary to meet tax and accounting requirements and to handle any potential queries or disputes relating to the services provided. Communications and enquiry data may be retained for a reasonable period after your interaction with us, so we can refer back to prior discussions and improve our service.
When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.
Data Security
We take appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to those who have a genuine business need to know it, using security safeguards on our systems, and ensuring our service providers adopt appropriate protections.
While we strive to safeguard your data, no system can be completely secure. You are responsible for ensuring that any personal data you send to us is transmitted securely where possible.
Your Data Protection Rights
Under data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exemptions. Your rights include:
Right of access. You have the right to request confirmation that we process your personal data and to receive a copy of the personal data we hold about you.
Right to rectification. You have the right to request that inaccurate or incomplete personal data be corrected.
Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data.
Right to restriction of processing. You may have the right to request that we limit the processing of your personal data in certain situations.
Right to data portability. You may have the right to receive personal data you provided to us in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.
Right to object. You have the right to object to processing based on our legitimate interests, including profiling related to those interests. You also have the right to object at any time to processing for direct marketing purposes.
Right to withdraw consent. Where we rely on consent as the lawful basis for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
If you wish to exercise any of these rights, please contact us using the contact details set out in this Privacy Policy. We may need to verify your identity before responding to your request.
Complaints and Contact
If you have concerns about how we handle your personal data, we encourage you to contact us so that we can address your concerns directly. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the country where you live or work, or where you consider that a breach of data protection law has occurred.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any changes will be published in the latest version of this Privacy Policy, and the updated policy will apply from the date it is made available.
We recommend that you review this Privacy Policy periodically to stay informed about how we use your personal data and your rights.
